Sometimes You Get What you Pay For, Other Times you Don’t!

For sure there are places that we know what to expect when it comes to the quality of the food that was are served and the service that we can expect to receive. In a nutshell, you get what you pay for most of the time. Right? But then there are those restaurants that charge too much for the food and provide a lax service that makes you grunt, especially when it comes time to tender the bill. And my perspective on this is as such: if you want to charge a certain rate for a dinner at your restaurant, make sure that the service given exceeds the price that the customer is expected to pay. Simple enough, right? Case and Point I have eaten out at many steakhouses in my day, good and bad, expensive and cheap – although when I have the pockets I always opt for the pricier ones because they generally serve better food and offer better service. But when it comes to certain steakhouses in Arizona, some are better left off the diner map. For example, I compared two meals I ate, one at Ruth’s Chris Steakhouse and the other at Fleming’s. Herein lies the irony – Paul Fleming used to own both, but he sold Ruth’s Chris a few years back and now the service is much different; the entire experience is different. How Does this Happen? Paul knew how he wanted to run his restaurants. I ate at Flemings about a week ago the service was fantastic. The food even better. The experience one of a kind. The bill, pretty darn hefty, but worth it for what I got. I would have gotten a similar bill at Ruth’s but half the service, and less presentation. It seems like Paul truly has a significant influence over how restaurants he owns are run, as was seen at Fleming’s.